Frequently Asked Questions
1. When do I fill in the information I want to print on my card and tags?
- After the purchase, you can enter the information you want printed on your card and labels into the order form.
- The order form can be found here.
- Please make sure that you fill in everything completely. It is also possible to save the form if you do not have all the information at hand and to send it at a later time.
- If you have ordered several emergency cards or emergency bundles, fill in the order form for both emergency cards or emergency bundles, incl. same order number.
If something goes wrong, you can always contact us at firstname.lastname@example.org stating your order number.
2. Do you ship outside the Netherlands?
Yes, we ship within Europe. Shipping within the Netherlands is free. For Belgium and Germany the shipping costs will be €5.95, other countries will be calculated separately. All orders both at home and abroad can be tracked with a track and trace code that you will automatically receive by email.
3. Which payment methods do you accept?
We accept the most common payment methods Ideal, Sofort Uberweisung, Visa, MasterCard, American Express, PayPal, etc.
4. Why do I need an ICE card and tags?
We get this question a lot, even from our own friends and family.
The answer is short and simple - in an emergency, time and information are crucial. Those who come to help you or your loved ones need information quickly, especially if you have medical conditions, allergies or are on medication. You can't talk in a serious emergency, so you need something to speak for you - an ICE card and ICE tags.
If your husband, wife, father, mother, son or daughter is involved in a car accident, how do the ambulance staff know about their medical background? Would they spend hours in a hospital without you being contacted? This happens all the time. That's exactly why medical professionals recommend keeping track of ICE information at all times. It can save your life or that of a loved one.
5. Why can't I just put my information on a piece of paper and stick it in my wallet or bag?
Our maps and tags are specially designed to be durable, highly visible and to provide the information that is likely to be important in an emergency. A piece of paper can wear out over time and can be difficult to find (especially if you saw my wallet!). Our ICE cards and tags are bright red and immediately attract your attention. You don't have to worry about changing your details. We offer one free revision within one year of purchase for each card or set of tags you buy.
6. I have emergency numbers stored in my phone. Isn't that good enough?
Although this is a great idea, it's not nearly enough. In an emergency, the rescuers who come to your aid don't have time to look in your phone for your ICE contacts or for your ICE information. Most phones are locked nowadays as well (mine is!).
In addition, there is a good chance that your phone is probably broken or lost if you are in a serious accident.
7. My driver's license says my name, why should I need an ICE card?
Driving licenses and IDs only contain basic information, such as your name and address, date of birth, height and weight. They do not contain important information that may be required in an emergency: emergency contacts and phone numbers, medical conditions, allergies, medicines and other important information. Time and information are crucial in emergency situations and this information may be needed by rescuers or others who may be able to help you.
8. What if a phone number or other information changes?
We offer one free revision within one year of purchase for each card or set of tags you purchase. At the bottom of our page you will find Revision Requests for more information and to request any revisions. You only pay shipping.
9. Where should I keep my ICE card and ICE tags?
We recommend that you keep your ICE card as close to your driving licence as possible. This is usually the first place where first responders or others will look to get your information. Our ICE cards are "IN CASE OF NEED" visible from both horizontal and vertical positions.
We recommend that you keep your ICE tags on anything you take with you that can supplement the ICE card.:
- car keys
- motorcycle, boat, jet ski, work or other keys
- luggage, sports bags or other bags
- strollers, baby carriers
- cats or dogs Bench
10. How big are the cards and tags?
The cards have exactly the same dimensions (85.6 x 54 x 0.76 mm) as your driver's license or bank card. It fits in every pocket that a credit card can contain. They can be placed horizontally or vertically with "In Case of Emergency" still visible.
The tags have the same dimensions as other tags (28.5 x 54 x 0.76 mm - imagine a credit card being cut in half of the long way). They have a hole at one end, so you can attach them to almost anything.
11. Is the information I send safe?
Furthermore, we strongly recommend that you do not include sensitive or financial information on your cards / tags. This may include citizen service number (BSN), account numbers, passwords and/or pin codes.
Your payment information is never stored by us and is securely transmitted via encryption technology depending on which payment method you choose.
12. How much information can I list?
See detailed fill-in instruction.
See detailed fill-in instruction.
13. How long does it take to receive my order?
Your order will be printed within 2 working days after sending your details. We will then ship your order via PostNL. Usually it will be delivered the next working day. If you live abroad, you should receive it within 3-5 days. You can track your order using the track and trace code you received by e-mail.
14. What do you recommend to include on my ICE card and tags?
When you save your emergency contacts, you should make a list of those who are needed to answer questions about your health or to make decisions about your care. You should also consider who is likely to be able to answer his phone. When you want to mention medical conditions, allergies and other information, you should consult your doctor who can recommend what is most important to mention for your individual situation in case of emergency.
15. Why is there no room for my blood type, height, weight or address? What if I run out of space?
There is limited space on the map and the font should be large enough to read. So some data have been deliberately omitted, such as address, height, weight and date of birth, as these are usually irrelevant in case of emergency and can usually be found on your ID. If you want to add a blood group or other information you think you need, there is room in the "Other information" section that can also be used for overflow.
16. Can I use this to have someone call me to take care of my pets if something happens to me?
We recommend that anyone who has pets at home should note this on your ICE card and tags. If something happens to you, it can take days for someone to be reminded of your pets. A good place to mention this is in the 'Other information' section of the cards and tags, e.g. 'Dogs at home, call John'.